Small Business Answering Services

The price of your small business answering service will depend on exactly how many calls our PAs will handle for you – our packages start from £49 a month. We charge by the second and on our inclusive minutes plan, there’s no charge for sales or nuisance calls, so you’ll only be paying for the calls that are valuable to your business. View our full answering service pricing.

There are many reasons to use a phone answering service for small business owners. If you’re a small team, or even if you work for yourself, you can’t always be available to answer the phone when you’re in meetings or completing projects for customers.

You can’t afford to miss calls when it could be an existing customer with an important question or someone enquiring about your services. Our small business phone answering service relieves the stress of missing calls and lets you focus on your company, and doing what you do best.

The best answering services for small businesses will depend on your company’s specific needs. If you get a lot of incoming calls, you may benefit from our outsourced switchboard service, but if you simply need messages to be taken for you, our messages-only package may suit your requirements. Speak to our experts to find the best small business answering service for you.

When someone calls your company, our small business PAs will answer the phone and talk to the caller just as if they were working from your office – except they work from ours.

If you’re busy, our PAs will take a detailed message and all the relevant information you need to deal with the enquiry. They’ll automatically forward the details (and the full call recording) directly to your customer portal and mobile app along with a notification.

If you’re available or the caller is someone you prefer to deal with, our call handling PAs will transfer them directly to you or the most appropriate person on your team.

However much support you need, our answering service for small business owners is designed to seamlessly fit into your existing operations. We’ll take away the stress and hassle of dealing with phone calls while you focus on more pressing business matters.

Companies across all kinds of sectors can benefit from our services for small businesses. This includes entrepreneurs, as well as small businesses in the financial, property, construction, and retail industries.

Our small business clients will start on a simple 30-day rolling contract, and we ask that you start on a 90-day minimum period. Your monthly bills are always optimised based on your service usage, so you’ll only pay for what you’re actually using.

We give all our customers the chance to start out on a 7-day free trial, so you can get a better idea of how much cover you need our small business answering service PAs to provide before signing up.

Anyone accessing our answering services for small businesses will have access to a dedicated online customer portal where you can review your messages, listen to the full call recordings of all conversations we have with your customers and manage your account. You’ll also have access to a mobile app, so you can manage everything on the go.

Yes, every single call that our small business PAs answer for you will be recorded, and you’ll have immediate access to each recording via your customer portal and the Face For Business app. This means you can listen back to messages whenever you need to, and check we’re always answering the phone exactly as you’d expect.

Yes, we provide an after hours answering for small business owners that allows you to effectively extend your operational hours, without having to be available yourself. Our after hours small business answering service is available between:

– 8am-8pm Monday to Friday
– 9am-5:30pm Saturday
– 10am-4pm Sunday

All of our small business phone answering service PAs are based in the UK, working out of our office in Burscough, Lancashire. This includes all of our out-of-hours call handlers and live chat agents.

During your onboarding process, our small business answering service PAs will work closely with you to gather as much information as possible about your business, products and services. By getting as much information as we can at the start, we can ensure we’re providing the best telephone answering services for small business owners across all industries, delivering the best experience to callers and representing companies in the most professional way possible.