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Greet your customers just like they’re calling your office
Whether you just want us to handle your call overflow when you’re busy or if you want to us handle your full call management, we have a virtual receptionist package that will suit your needs so you and your customers get the service you both deserve.
First impressions are important, and our virtual receptionists will ensure you always make a good one. Specially trained with extensive experience, our outsourced receptionist services deliver a brilliant experience for your callers. Whether they’re taking messages when you’re busy, transferring calls to the right people, or helping customers book appointments online, our PAs always add a personal touch - the kind that people will remember you for.
Not only is it competitively priced, but our virtual reception service also provides you with a receptionist resource without any of the costs associated with hiring a permanent member of staff. No more worrying or headaches over sickness and holidays - leave the stress with us; it’s all of the benefits of hiring a full-time receptionist, without the hit to your bank balance.
As well as helping existing customers, our outsourced receptionist service can help you to qualify leads before they get through to a sales person, giving your team more time to focus on those that are most likely to convert.
We’re here to not only make your life easier, but to help you achieve more. A virtual receptionist is proven to increase business productivity, taking on the time-consuming tasks of call handling and appointment bookings, so you’re free to focus on growing your business.
Nuisance sales calls can drag you and your team away from value-adding tasks that will actually help your business. Our virtual receptionists can even have you removed from sales lists to make sure only the important calls get through to you.
Keep in touch with your virtual receptionist wherever you are. Read your messages, listen to call recordings, provide feedback to your virtual PA, and check your billing details in one place, 24/7.
Put your business’ future in safe hands with an outsourced receptionist service that has a track record for placing professional services at the heart of your call answering and appointment bookings.
Face For Business support and suit our ever changing needs alongside providing help!
Every step of the process was fully explained, with regular updates.
I recommend them to everyone and I’m always full of praise for the service.
A very slick operation, would highly recommend!
Nothing is too much trouble and they're always on hand to answer any queries.
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Make sure every customer is welcomed to your business in a friendly, professional manner whenever they contact you with our virtual receptionist service. Working as an extension of your own business, our PAs ensure every customer contact is handled properly to create the impression you want, while helping to increase your customer retention and new business opportunities.
From providing telephone cover during busy periods to acting as a call management or appointment booking service, a virtual business receptionist can support your day-to-day admin. This will free you up to focus on more important things like growing your business and making bigger profits, and you can manage everything through our easy-to-use app!
Access a team of professional virtual receptionists who can cover your phone to make sure you never miss an important opportunity.
A fully managed virtual reception service that can handle multiple phones and lines, no matter where your team is working.
Our PAs and virtual receptionists can talk to your customers and answer questions on your website to turn more visitors into customers.
Get in touch, and we’ll start to get to know your business inside out. We’ll take the time to understand your sector, and how you want our virtual receptionists to handle your calls.
We’ll determine the virtual receptionist package that suits you best, and get you set up on the system. You’ll also meet your new virtual phone receptionist and do some test calls.
Your calls will then be diverted to us, and our PAs will take care of the rest, leaving you free to focus on your business.
If you’re considering using an outsourced receptionist for your business, sign up for a no-obligation, 7-day free trial of our virtual office receptionist service to find out whether it’s right for you.
You’ll see first hand how a virtual receptionist can help you improve customer retention and increase lead conversions. We’ll onboard you just like we would any customer, and our PAs will spend the 7 days adapting to the nuances of your business, while demonstrating the benefits a virtual phone receptionist can bring. At the end of the 7 day free trial, if you don’t want to continue, we can part ways. If you choose to continue, we’ll move you over to a contract, so you can keep benefiting from our virtual receptionist service.
Listen to how we've helped PhysioGO answer more calls and new business opportunities while providing a better quality customer service
Virtual receptionists are essentially outsourced personal assistants (PAs) who work for a telephone answering service provider like Face For Business. A virtual receptionist is able to do all of the same tasks as a full-time receptionist who’s employed physically in your office, such as processing incoming calls and directing clients to the relevant members of your team – the difference is that a virtual receptionist is not directly employed by your business.
Virtual receptionists can carry out many customer-facing roles to add a professional face (or voice!) to your business, providing a professional front-of-house service.
Your virtual receptionist can supplement or fully manage answering incoming calls, ensuring you never miss a call or potentially lose a sale again. They can take detailed messages to be passed onto your team to handle later, deal directly with some customer enquiries, and ensure urgent calls are directed to the correct member of your team first time, every time.
A virtual office receptionist can also remove the time-consuming admin of appointment bookings by fully managing your customer-facing diary or booking form in real-time, so you can capture more appointments without worrying about double booking. Our outsourced receptionist services can also help you to qualify leads or block unwanted sales calls.
Our trained PAs will work closely with you and your team to understand how your company works, what types of calls you regularly receive (and how you want them to be dealt with), and which employees should receive transferred calls.
The cost of our virtual reception services will vary depending on your exact needs, but our PA packages are offered in flexible, scalable, monthly packages tailored to your business’ specific needs. The price of our outsourced receptionist services starts from £49 a month, and we’ll continually optimise your package to ensure you’re only paying for what you use.
If you’re not sure whether a virtual receptionist service is right for your business, start a 7-day free trial. Find out more about our virtual receptionist pricing.
We’ll answer whichever calls you want us to answer! You can hire our virtual reception service to answer all of your business’ incoming calls, or just pay for the time you’ll need us.
If you just want us to manage any overflow calls, you can simply set up a diversion from your phone to your virtual receptionist when you need it, and the calls will come through to us.
There are many benefits of using an outsourced receptionist service; ultimately, virtual receptionists can help to transform your business and your productivity.
From handling incoming calls to managing appointments to dealing with customer enquiries, a virtual receptionist ensures that your customers are always greeted with a friendly and helpful voice, all without the need for a physical presence in your office. This saves you the cost of hiring and maintaining a full-time receptionist.
Using a virtual phone receptionist also means that you can focus on other important aspects of your business, with the peace of mind that your customers’ needs are being taken care of.
All of our PAs and virtual receptionists are humans, not AI. Unlike automated answering systems or chatbots, our virtual receptionists are real people who are trained to handle various administrative tasks and responsibilities remotely. They can provide customer support, answer calls, and schedule appointments just like an in-house receptionist would. The only difference is that they work remotely, using technology to connect with clients and manage their tasks efficiently.
When you outsource virtual receptionists with Face For Business, you can be sure they’ve been trained to offer a human touch to your businesses, greeting callers professionally, and taking care of their needs in a personalised manner.
Yes, all of our virtual receptionists and PAs are based in the UK, at our offices in Burscough, Lancashire.
Yes, if you need us to handle your phones and live chat out of your usual office hours, we can provide an after hours virtual receptionist service too, effectively allowing you to extend your opening hours. We can cover calls between:
If anyone calls outside of our business hours, we can create a personalised answering message to greet them, meaning you never have to worry about missing an important call.
Our outsourced receptionist service runs on a monthly payment schedule. If you want to cancel your package after the first 90 days, then you can simply give us 30 days notice. Alternatively, if you wish to amend your virtual receptionist package, just let us know and we can change it to suit your needs.
No! We know that demand fluctuates during the year, so if you need to downgrade or upgrade your virtual receptionist services, you can do that without incurring any additional admin charges.
Contact us today to get a free quote for a virtual receptionist, and we’ll also arrange a no-obligation, free 7-day trial of our outsourced receptionist service, so you can discover the benefits for your organisation.