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In the property sector, every call from a buyer, seller, tenant, or landlord is an opportunity. At Face For Business, we ensure you deliver the best customer service, and capture prospective customer calls, with our dedicated real estate answering service.
Our UK-based team answers your calls promptly and professionally, allowing your agency to focus on viewings, sales, and property management. Feel confident that no enquiry slips through the cracks with our property telephone answering service.
Our PAs will help you manage maintenance calls and other requests, freeing your staff up to focus on closing sales whilst our answering service handles the calls. Get immediate access to all call recordings via your client portal or app.
Buyers and sellers can’t always call you during the usual work hours of 9 to 5. With our after hours answering service for property management and our managed live chat service, you can extend your business hours into the evenings and weekends, capturing more enquiries without increasing your own workload.
We know it’s a big decision to invest in a call answering service and understand how it could work for your company. That’s why we offer a no-obligation, 7-day free trial, so you can sample all the benefits we offer, without the commitment.
Our property telephone answering service PAs will take the hassle of booking viewings away from your team. We’ll work with your online booking forms, so you can confirm more appointments.
Our property telephone answering service PAs will take the hassle of booking viewings away from your team. We’ll work with your online booking forms, so you can confirm more appointments.
Save on the cost of employing a full-time receptionist with a real estate answering service. Your bills will be optimised every month and you’ll never pay for more time than you use.
Give your team more time to get out of the office for viewings and other appointments without worrying about missing important calls. Our real estate phone answering service PAs will be there when your team is unavailable. We’ll even filter out sales and nuisance calls, so you can focus on genuine enquiries.
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80% of callers don’t leave a voicemail and go to another agency when a company doesn’t pick up.
When people are looking to buy, sell or rent a home, they want to speak to someone quickly. But as a busy estate or lettings agency, you’ll need staff to be out completing valuations and viewings, updating online listings, and responding to partners in the sales chain. Missed calls may mean missed sales, so make sure this isn’t the case with a professional, reliable, property telephone answering service.
Missed calls can be missed opportunities. We answer your calls to make sure you seize & capture every lead that comes your way.
Let's get startedFully outsource your reception to PAs who'll take messages & transfer calls, meaning a new opportunity, or a client call isn't missed.
Which package do I need?Turn your website into a lead generation machine with immediate answers to customer enquiries
Transform your live chat
It is great knowing there is always someone friendly to speak to our clients.
We often get compliments from customers on how well we take calls and it's all down to you guys!
They have always delivered on their original promises and we know our clients are in the safest hands.
A very slick operation, would highly recommend!
The service has been fantastic and it has allowed us to extend our availability for phone calls.
Use our question tool to find the service plan that best fits your business needs.
Our clients in the estate agency sector tell us that our service is invaluable. They can attend viewings and look after their customers safe in the knowledge that FFB are there to answer their calls!
Prices for our property telephone answering service vary depending on how much support you need – our packages start from £95 a month. We charge by the second, and there’s no charge for sales or nuisance calls, so you’ll only be paying for the calls that are valuable to your business.
We proactively optimise the estate agent answering service package you’re on based on your monthly usage, so you’re only ever paying for the support you need and can avoid charges for going over your package. View our full answering service pricing.
Our real estate call answering service provides a reliable, efficient way for property managers and agents to handle incoming calls from tenants, prospective buyers, and other stakeholders.
A property telephone answering service ensures that all incoming calls are answered promptly, enhancing customer satisfaction, and increasing the likelihood of your team qualifying better quality leads and sales. An outsourced service can also handle after-hours and emergency calls, making sure your clients don’t go unanswered and that you seize every sales opportunity. This saves time and resources, and helps you to maintain a professional reputation.
A property management answering service can also assist with screening potential tenants or buyers before scheduling property viewings, streamlining the rental process, while saving you time and resources.
Our property management answering service PAs are available to answer your calls from:
This allows you to extend the hours you’re able to answer the phone, without needing to be at your desk or in the office.
There are several ways our lettings and estate agent answering service PAs can get your messages to you. Your calls can be automatically sent to your client portal once the call is complete, so you can see the details of the caller and the detailed message our PAs have taken for you. Alternatively, you can choose to be notified via email.
When a call comes through to our PAs, they can immediately identify it’s for your business and whether the caller is a new or returning caller. This allows us to adapt and personalise how we greet them.
For a new caller, we’ll make a great first impression on your behalf and can either take detailed messages to be forwarded to your team to deal with when it’s convenient, or we can transfer calls to the right member of your team.
For some enquiries (like those about your services), our property telephone answering service PAs can answer queries directly, so callers get the information they need without your team needing to divert their attention from closing sales.
No – if you decide to continue with our property management answering service after your 7-day free trial, you’ll be offered a 90-day rolling contract that can be altered as and when you need.
To make changes to your monthly call answering package, you just need to contact us before that month’s invoice, and we’ll sort the rest for you.
Yes, our property management answering service PAs can schedule viewings or other appointments for you, so you can keep the chain moving, even when you can’t get to the phone yourself.
Yes, we’re the only estate agent answering service that gives you immediate access to full call recordings via our customer portal. You can listen to all your messages in full via our app 24/7, so you can be sure our PAs are handling every call exactly as you’d expect from a professional call handling service.