Call Answering Services for Solicitors

You have a range of calls coming into your office all day. Some urgent, some not, but many are sensitive in nature and require the highest standards of professionalism and discretion to keep confidence high among your clients.

Our answering services for solicitors and lawyers comprises a team of virtual receptionists who specialise in call answering and admin services for law firms, but there is no one-size-fits-all service that will work for you.

That’s why we work with you to build the best package of legal answering services based on your law firm’s individual requirements and budget.

We can take on any level of legal telephone answering, from taking over partial management of your firm’s call answering, to dealing with every incoming call you have, and making sure your messages get to the right people.

If you need something extra from our answering service for attorneys, lawyers, or solo practitioners, we can help create a full virtual switchboard for your law firm, ensuring every call is dealt with and passed on to the right associate every time.

We don’t charge set up fees so you’ll have no additional cost other than the price of the legal telephone answering or virtual receptionist package you choose.

Plus, we don’t believe in trying to confuse customers with complicated pricing structures, which is why all our prices are completely transparent, so you can see what you’re paying for with our legal call answering packages, and exactly how much they’ll cost.

Explore our packages to find out which service is right for you. Or you can get more pricing specific information by calling a member of our team on 0333 232 1007.

We know it can be hard to judge the effectiveness of a new legal answering service until you’ve used it for real, which is why we offer all new customers the chance to sign up to a free, no obligation, 7 day trial of our services. Alternatively, request a testimonial or recommendation.

You’ll get full access to our answering services for solicitors and lawyers, so you’ll see how it works and fits into your business.

If you decide it’s not for you, there’s no need to carry on after 7 days. Simple. Although, 90% of those who try us during a trial period stay with us.

Our legal telephone answering PAs are all based in the UK, so they’re working in the same time zone as you, ready to answer calls during your practice hours, and via our after hours answering services for lawyers and solicitors too.

We are one of the few legal answering services who simply optimise your bill every month at no added cost. If you use less, you pay less, and if you use more, we give you the best rate for what you use, ensuring you’re always on the best legal telephone answering plan for your law firm.

If you need to change again later on, just get in touch again and we can work something else out for you.

We’ve helped enough law firms over the years to know you can’t always predict how busy you’ll be at any given time.

That’s why all our answering services for solicitors and law firms are fully scalable to match your needs, however they may change throughout the year.

You can start using our legal call answering service straight away. Register for your 7-day free trial to find out if our answering services for solicitors work for you. We can start whenever you need us, whether you need emergency cover, extra support during a staff shortage, or are simply ready to transform your law firm for the better.

Our out of hours legal phone answering service ensures all your calls continue to be answered properly and quickly, even when your business is shut down for the day.

You work long hours but you’ve got to clock off sometime and go home. But just because you’ve clocked off, it doesn’t mean your business has.

If a call comes in after we’ve finished (after 8pm Mon-Fri, after 5:30pm Sat and after 4pm Sun), we’ll create a personalised voice message for you, or we can arrange to have urgent calls forwarded to a designated number to be handled by a member of your team in person.

All calls made through our legal answering service are automatically saved along with your messages in your dedicated client portal, so they’re easily retrievable if you misplace a message after we’ve passed it on.

Plus, because our answering services for solicitors provides you with access to the full audio recording of every call that comes into your business, you can make sure we’re dealing with calls exactly as you’d expect from a professional answering service for lawyers.

Our PAs are able to handle calls of any type, including legal calls. We also work with you to set guidelines and practices that you require so that each call is answered in the manner that you require.

On the Inclusive Minutes plan, we can transfer calls directly through to individual solicitors or departments within your legal firm. To aid with this, our PAs will learn your team structure so that they always transfer to the relevant individual so that you can feel assured that the right person will receive the transfer.

We do not charge for nuisance and sales calls, instead only charging for calls that are actually relevant to your legal firm. This gives you the peace of mind that you are only paying for legal call answering service when the calls are legitimate calls.

Calls are diverted to a dedicated team of receptionists who answer using your firm’s preferred greeting, take messages, book appointments, and escalate urgent matters when required.

Benefits include improved client experience, fewer missed calls, increased fee-earning time for solicitors, enhanced professionalism, and better lead capture.

Look for legal-sector experience, UK-based receptionists, confidentiality procedures, appointment scheduling capabilities, CRM integration, and 24/7 availability.

Yes. A legal call answering service is far more affordable than employing a full-time receptionist while providing extended coverage and flexible support.

Reputable providers follow strict confidentiality and data protection procedures, helping ensure client information is handled securely.

Live answering provides immediate human interaction, improves client confidence, and increases the likelihood of converting enquiries into instructions.