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A professional switchboard is a key component of a business’ communication strategy. It keeps calls moving, connects customers to the right people quickly and can set the tone for your...
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Working in the legal industry requires communicating with numerous people on a daily basis, whether it’s clients, colleagues, third parties, you often have to handle requests and other enquiries, often...
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Phone anxiety is a fear of dealing with phone calls. It’s sometimes referred to as ‘telephobia’ and can manifest itself in a number of ways. For employees who are responsible...
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When dealing with phone calls you want staff who are confident and capable of helping customers with enquires, and who can prevent issues from escalating when the situation calls for...
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When using a telephone answering service to deal with your business’ phone calls it’s important to find a balance between giving your call agents a script they can follow to...
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Nearly a third (30%) of businesses in the UK are planning to outsource more of their resources and processes in the next year. Outsourcing can be an effective way of...
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Missing a single phone call costs businesses on average £1,200 per call according to research by BT Business. That’s a lot of money to miss out on because you couldn’t...
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Hiring a telephone answering service should provide you with the peace of mind that no matter how busy you get, or whether your employees are working from the office or...
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Cold sales calls are annoying at the best of times, but when you’re busy running a business they can actually distract you from making money. 17% of callers to UK...
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If you’ve decided it’s the right time to outsource your business’ call answering you’ll have two options. You could either use a dedicated, professional call answering service. Or you could...
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Sales from gift cards and vouchers increased by nearly 25% during the first half of 2021 compared to the previous year, according to data from the Gift Card & Voucher...
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In today’s business world, the most successful organisations are the ones that are able to operate in an agile manner, adapting to changing circumstances without becoming distracted or losing momentum...
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