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Every call counts when you’re a business, regardless of your company’s size. Whether it’s an existing customer who needs help, or a potential new customer looking for more information or...
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Scam calls to businesses increased by 118% between 2020 and 2021. Despite all the digital communications technology available to businesses and for scammers to use, the phone remains the primary...
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Understanding the Importance of Call Answering Even with the mass of digital communication channels available today, call answering plays a crucial role in any business. From startups to established companies,...
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Unless you’re planning to work 12-hour days, it’s inevitable you’re going to have some customers calling your business after you’ve finished for the day. Depending on your business type, you...
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When it comes to managing inbound calls, investing in an outsourced call answering service can be a more cost-effective option than hiring a receptionist while also providing better customer service...
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Keeping up with inbound calls can be chaotic without having someone available to answer the phone at all times. Relying on employees to answer the phone can be hit and...
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Customer service is much more than having someone available to answer customer queries or concerns. It’s now about being more proactive in creating a great ‘customer experience’ that helps customers...
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Nearly nine in 10 customers say they are likely to make repeat purchases from companies that provide a great customer service, according to Salesforce. 89% of customers are more likely...
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Not every customer is going to get through to the right person first time, but a big part of customer service is making the process of communicating with you as...
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Remember the days when contacting a business meant only having a phone number to call or a physical office or store to visit? Today those are just a few options...
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Call management might seem like an easy part of business – it’s simply making sure callers get to the right person when they call. But it’s not as easy as...
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Customer service can be the difference that sets your business apart and ultimately leads to success. At Face For Business, we’re trusted to be the front line of customer service...
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