How to improve customer experience online
For most of us, shopping around for products and services online is just what we do now. Whether we’re scrolling phones while watching Netflix or making more considered purchases at...
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For most of us, shopping around for products and services online is just what we do now. Whether we’re scrolling phones while watching Netflix or making more considered purchases at...
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Around 59% of customers still prefer to call a business on the phone because they think it’ll result in them getting answers quicker than using channels like email or Live...
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Outsourcing your phone handling can have a positive impact on multiple parts of your business. From customer service, to your business’ finances, to your own employees, having an outsourced provider...
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When you think of customer service you more than likely just think of the number your customers call when they’ve got a question or a complaint. But customer service can...
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Have you ever had one of those days when everything is getting to you, work is piling on top of you and when the phone rings the idea of answering...
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How many times in the past have you completed a purchase not thinking about the product or service you’ve just bought, but the experience you had buying it. Was it...
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Nearly eight in 10 business owners say that implementing Live Chat on their company’s website resulted in increased customer loyalty, sales and revenue, and nearly four in 10 customers say...
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Investing in managed Live Chat for your accounting firm’s website can completely change how you help and communicate with clients, as well as increase your opportunities for winning new business....
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One question we get asked a lot by potential customers is why should they hire us to answer their business’ phones when they could hire a receptionist (either full or...
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Telephone answering is what we do best for our clients and we’ve been doing it for a long time. So we like to think we know what we’re talking about...
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Most accounting firms experience the same challenges when it comes to answering calls and capturing new enquiries. There can be quiet periods when you’re not as busy answering the phone,...
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Being an estate is busy enough (attending viewings, chasing offers, catching up with clients, acting as the middleman between sellers and buyers and trying to find new leads) without worrying...
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