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I know what you’re thinking. ‘All I wanted was some help answering calls and now I’m confused about the difference between outsourced phone answering, call centres, IVRs, switchboards, VAs and...
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If you own a brick and mortar store (let’s say like a car dealership or retail store as examples) and a potential customer walks through the door, do you ignore...
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“The focus of engagement is often to build a deeper, more meaningful relationship. This relationship creates a sense of loyalty and trust, which is essential for business growth.” – Bryan...
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Did you know, businesses that use live chat have a 40% higher conversion rate on average compared to websites that don’t use it? Imagine what it would do to your...
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If you’re scrambling to answer calls or finding your business is struggling to manage messages or getting callers to the right person or department to deal with their enquiry, then...
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New technology has offered an array of communication tools for businesses to use, from social media, to direct messaging to live chats on websites. But all too often, they underestimate...
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This report has been updated using new original research carried out in March 2024 using a sample of 2,000 office workers. Have you ever needed to make a phone call...
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Winning new business can be difficult for small businesses, especially those with limited marketing budgets or those entering saturated markets. Which means they need all the help they can get...
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Trust and relationships play a big part in choosing a solicitor. When clients are trusting you with serious legal matters, great customer service can provide reassurance and make sometimes stressful...
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It’s not easy to find a good accountant and finding someone you can trust to make the process of annual returns and other tax issues easy is like gold dust...
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Outsourcing can be a great tactic to help accelerate growth and quickly bring in expertise for a specific function that would otherwise take a long-time, and cost a lot of...
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Inbound call answering services can still play an important role in customer service despite customers having the use of emails, texts and live chat bots. Given that the majority of...
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