Make Customer Service Easier With A Virtual Receptionist

We offer a broad range of retail and ecommerce answering service packages to suit our customers’ needs. You can choose to access call answering support all of the time, or just during peak trading periods. Outsource your switchboard completely, or go for a ‘message only’ package, or live chat support for your website. Whatever your customer answering service needs, there’s a package for you.

Our customer answering service is priced to suit your business’ specific needs. We work with you on a monthly basis to make sure you’re on the right tariff so you avoid excess charges.

Our most popular customer service answering service costs around £200 a month, but there are other options available for those in need of more or less support. Explore which service could be best for your business using our interactive tool, or try our customer answering service free for 7 days to get a better idea of how much call answering support you’ll need, or find out more about our packages and pricing.

No – we’re fully transparent with our pricing, so there’s no set-up fee when you sign up for our customer service answering service.

You can try our customer answering service for free with a 7-day free, no-obligation trial before you sign up, so you can see how the service works and determine the best package for your business.

All of our customer answering service PAs are based in the UK, which means they’re in the same time zone as you, and are ready to answer calls during your shop opening hours, and out of hours during evenings and at weekends too.

No, you don’t. Our retail and ecommerce answering service is designed to be fully flexible, so you won’t ever be tied into a long-term contract. If you need to change your monthly plan or want to cancel at any time, just let us know ahead of your next billing date.

Yes, you can change to a different customer answering service package to accommodate busier or quieter times of the year. All you need to do is inform us before the date of your next invoice and we’ll happily make this change for you.

Yes we do. Effectively extend your store’s opening hours without having to physically be there with our out of hours customer answering service. Our call handlers are available to answer calls between:

• 8am-8pm Monday to Friday
• 9am-5:30pm Saturday
• 10am-4pm Sunday

We can also set up a personalised voicemail facility to capture all of your messages and email the recorded message to you in a WAV file. We can also divert emergency calls back to your mobile when we’re not open, or simply provide a greeting, explaining when you’re closed and reopening.

You can get started right away. Register for a 7-day free trial to see if our customer service answering service is right for you. We can start supporting you whenever you need us, whether it’s full time or for emergency cover during a staff shortage or busy period.

Yes – every call that we answer as part of our customer answering service is recorded, so you can listen back to them in the future. We’re the only retail and ecommerce answering service that provides you with immediate access to your call recordings, and you can play them back 24/7.