Telephone answering service call centre employee

Answering Service Pricing

5.0

Trusted by 103 reviews

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What our answering service pricing includes:

Taster Plan

Created for new customers to showcase the value we bring to your business

From £49 p/m

No setup or onboarding fees
Our PAs (no bots) capture key details from calls and send them on immediately
All PA interactions go straight to your inbox
Charged by the second on calls. We don't round up to the nearest minute
Reliable support during your core business hours
Outsourced with confidence

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Inclusive Minutes

Ideal for clients who need us to capture extra details during each call

From £115 p/m

Includes all the Taster Plan features plus:
Additional evening and weekend support
No charge for sales or nuisance calls
Pricing always optmised to the best plan
Fully outsourced reception service available with a dedicated lead PA
Out of hours voicemail
Flexible appointment booking service
CRM integrations and much more

Discuss a 7-day free trial

Message Only

Perfect for those who prefer a set price per call

From £99 p/m

Your own in-house dedicated lead PA taking your calls
No setup or onboarding fees
Our PAs capture key details from calls and send them on immediately
Convenient access to messages and call recordings through an online portal and mobile app
No charge for sales or nuisance calls
Out of hours voicemail
Pricing always optmised to the best plan

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Let's find the best service to help solve your problems

Recommend me a plan

Try our answering services for free!

If you’re not sure how a telephone answering service would work in your business, or whether we’d be the right provider for you, try us free for 7 days with no obligation.

Using our answering service free trial, you will be able to get a feel for how our services can support you and your business to better optimise your time.

Our answering services can be tailored to your needs based on your call volume, team size, operating hours, and business needs. We can support with our message only package, or our inclusive options which can include call transfers and appointment booking. You can see our pricing above.

If you’re still unsure about how our services can help your business and improve productivity, try our 7-day free trial and see which plan works best for you based on your call volumes.

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How our answering service pricing works

No setup costs or other hidden charges; our answering service rates and prices are all open and transparent.
Bills optimised every month to make sure you’re on the right package for your needs
Priced to the second, when on our inclusive minutes package, not rounded up to the nearest minute
No charge for sales or nuisance calls when on our message only, or inclusive minute plans
Fully flexible and scalable to suit quieter/busier periods or changing business needs
No long-term contracts. Amend your plan or cancel at any time – just let us know ahead of your next billing date

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Why choose Face For Business?

Scalable call answering

Stay flexible and better manage your costs by increasing or scaling back the level of call cover you need, based on demand.

Calls recorded with instant playback facility

Access call recordings instantly on our Message Only and Inclusive Minute plans, at any time, via our easy-to-use smartphone app.

UK-based real PAs

Call handling PAs in the same time zone as you, with experience handling calls in your sector.

ISO 9001 accredited

Face For Business is ISO 9001 accredited, giving you peace of mind regarding quality assurance. Your business is in safe hands with our professional, experienced PAs.

How we compare to other answering services

	Face For Business	AllDayPA	Moneypenny	Answer Connect	JAM
Free trial – Discover the level of support we provide
5★ rated consistently on Google by our clients
Free set up and onboarding included in all pricing plans
Calls recorded with immediate playback function
No charge for sales and nuisance calls received
Billing in your favour – Your monthly plan automatically adjusts based on usage
Priced to the second on inclusive minute plans – No rounding up
Evening and weekend support included as standard
100% UK-based call handlers
Both telephone answering and managed live chat services available
	10/10	5/10	4/10	4/10	4/10

Our PAs (no bots) capture key details from calls and send them on immediately

Every call to your business is answered by a trained Personal Assistant, never an automated system or AI chatbot. Our PAs take the time to understand the reason for each call, capture the information that matters most, and relay it to you straight away. Whether it's a new sales enquiry, an urgent customer request, or an important message from an existing client, you can trust that every caller receives a professional, personal experience while you receive accurate information in a timely manner so that you can take action when it matters.

All PA interactions go straight to your inbox

Keeping track of customer communications shouldn't be complicated. That's why every message taken by our PAs is delivered directly to your inbox as soon as the call ends. You'll have a clear written record of every interaction, making it easy to review enquiries, prioritise follow-ups, and share information with colleagues. You can also log into your Client Portal and Mobile App where all messages are clearly visible.

Charged by the second on calls. We don't round up to the nearest minute

Many answering services bill in full-minute increments, meaning you can end up paying for time that wasn't actually used. We take a fairer approach with our telephone answering service prices by charging only for the exact duration of each call, down to the second. This transparent pricing model helps you to keep your costs under control and ensures you're only paying for the service you receive. It's particularly beneficial for businesses that receive a high volume of short enquiries, where traditional per-minute billing can quickly add unnecessary costs.

No setup or onboarding fees

Getting started with our call answering service is simple and cost-effective. There are no setup charges, onboarding fees, or hidden costs to worry about. We believe businesses should be able to access professional call answering support without facing upfront barriers like excessive setup costs. From day one, you can benefit from a dedicated team of PAs handling your calls while keeping your initial investment to a minimum.

No charge for sales or nuisance calls

You shouldn't have to pay for unwanted interruptions. That's why we don't charge for sales calls, spam calls, or nuisance enquiries that provide no value to your business. Our team filters out these distractions and focuses on genuine customer interactions and legitimate business opportunities, so you can rest assured that you are only being charged for calls that actually matter to your business. This not only helps reduce your monthly costs but also ensures you're getting the best possible value from your telephone answering service.

Fully outsourced reception service available with a dedicated lead PA

For businesses looking for a complete front-of-house solution, our fully outsourced reception service provides all the benefits of an in-house receptionist without the associated recruitment, training, and employment costs. You'll be assigned a dedicated lead PA who becomes familiar with your business, your team, and your preferred ways of working. This consistency helps create a seamless experience for callers, strengthens your brand's professionalism, and gives customers confidence that they're speaking to someone who understands their needs.

Gemma from Face For Business call answering service

What clients say about us

5.0

Trusted by 103 reviews

Face For Business support and suit our ever changing needs alongside providing help!

Every step of the process was fully explained, with regular updates.

I recommend them to everyone and I’m always full of praise for the service.

A very slick operation, would highly recommend!

Nothing is too much trouble and they're always on hand to answer any queries.

Call recordings available instantly via our app

With our message only and inclusive minute plans, you will have access to the easy-to-use Face For Business app. Via the smartphone app, you can access all of your call recordings instantly, even if they’ve been picked up after hours. See key caller details so you never miss a lead, manage your availability status, and message your PA directly.

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Ready to find out more?

Want to know more about our telephone answering service cost or ready to receive your tailored quote? Complete the form below and one of the team will get back to you to chat about how we can help your business.

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