Call Answering for Opticians

There are no set-up fees for our optometrist or opticians’ answering service, so there’s no additional cost other than the price of the call answering package you choose. All of our prices are completely transparent, so you can see exactly what you’re paying for. Read more about our answering service pricing.

The benefits of using a professional answering service for opticians include:

• Better call management
• Extra support at busy periods
• Improve customer service
• Save costs vs hiring a full-time receptionist
• Clear, transparent pricing
• Appointment booking support
• Extend your practice opening hours with our out of hours answering service

Many of our telephone answering PAs have years of experience working within the healthcare sector, so they understand the sometimes sensitive nature of the calls they’ll be answering. As part of the onboarding process when you choose our opticians’ answering service, our team will spend time getting to know the ins and outs of your business. They’ll learn exactly how you’d like calls to be answered, so they can fit seamlessly into your operations.

All of our answering service PAs are based in the UK, so they’re working in the same time zone as you, and are ready to answer calls during your opening hours, as well as via our after hours answering services for opticians.

No, there’s no need to sign up to a long-term contract when you register for our opticians’ call answering service. Our packages are designed to be flexible, so you won’t be tied into a long-term contract, and you can scale your package at any time.

Yes, you can amend or cancel your contract at any time. You may need more support during periods of staff sickness, in the school holidays, and during other busy periods, which is why our answering service for opticians is fully scalable and flexible.

We optimise your bill every month, and our opticians’ answering service is priced to the penny, so if you use more in a particular month, we’ll always give you the best rate for what you use. Just contact us if you need to amend or cancel your contract at any time.

You can start using our answering service for opticians businesses straight away. Register for your 7-day free trial now to find out if our call answering service is right for you. Whether you need emergency cover, extra support during a staff shortage or are simply ready to start transforming your opticians branch, we’re ready to start whenever you need us.

Yes, we can help with online appointment bookings as part of our opticians’ answering service. We can also respond to queries about your services and opening times to ensure patients are able to access your services easily.

Yes, we can provide an out of hours answering service for opticians, allowing you to effectively extend your opening hours. Our after hours call answering service ensures your phones continue to be answered promptly and professionally, even when your staff have gone home. Our out of hours opticians’ answering service is available between:

• 8am-8pm Monday to Friday
• 9am-5:30pm Saturday
• 10am-4pm Sunday

If a call comes in outside of these times, we can create a personalised voice message for you, or arrange to have urgent calls forwarded to a number of your choice.

Yes, our opticians’ answering service integrates with Stripe, so we can take payments over the phone for you, saving both your team and your patients time and effort.

Yes, all of the calls answered by our opticians’ answering service PAs will be recorded and automatically saved in your Face For Business client portal. You can access your call recordings 24/7 via our app, so you can make sure we’re answering every single call as you’d expect from a professional answering service for optometrists and opticians.